This is an unprecedented situation for Levi Lola. Our home country, Malaysia, has been in partial lock-down since 18 March 2020 due to the COVID-19 pandemic.
With many roadblocks set up by the police to ensure people are staying home and flattening the curve, traffic on the road has been reduced to a crawl despite a smaller number of vehicles on the road. Couriers and delivery companies are directly impacted by this situation, hence, the delivery speed of Levi Lola parcels has been and will also be affected.
We ask for your patience and understanding during this time, not just for Levi Lola, but also for the front-liners delivering these parcels to you. Their job is not easy to start with, and with this pandemic looming over them, Levi Lola believes it's fair to just allow them to perform their tasks at their own safe, albeit slower pace.
During this Restricted Movement Order (RMO)/Control Movement Order (CMO), we expect each parcel to now reach a Malaysian address in around 10-14 days. If your parcel doesn't arrive after 30 days, we will give you a half-refund and if it still hasn't arrived after 40 days from date of purchase, we will refund you the full amount.
Thank you for your support and understanding. Stay home, stay safe.