SHIPPING & DELIVERY
We provide free shipping to Malaysian addresses unless otherwise stated, in which case the rate charged for the shipping of your order is based on the weight of your products, and your location. Products are shipped on every Monday and Wednesday, taking approximately 2-5 working days to arrive at your address in Malaysia.
Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
For international addresses, you will be shown what the cost of shipping will be, and you will have a chance to not place your order before the final checkout page.
Products are shipped on every Monday and Wednesday, taking approximately 5-20 working days to arrive at your address, depending on location and efficiency of your local courier.
When a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
We currently use the following carriers to deliver our orders: Aramex, POS Laju, CityLink, NinjaVan or GDex. We may also use a different carrier depending on the circumstance.
Delivery During Restricted Movement Order (RMO)/Movement Control Order (MCO) in Malaysia
This is an unprecedented situation for Levi Lola. Our home country, Malaysia, has been in partial lock-down since 18 March 2020 due to the COVID-19 pandemic.
With many roadblocks set up by the police to ensure people are staying home and flattening the curve, traffic on the road has been reduced to a crawl despite a smaller number of vehicles on the road. Couriers and delivery companies are directly impacted by this situation, hence, the delivery speed of Levi Lola parcels has been and will also be affected.
We ask for your patience and understanding during this time, not just for Levi Lola, but also for the front-liners delivering these parcels to you. Their job is not easy to start with, and with this pandemic looming over them, Levi Lola believes it's fair to just allow them to perform their tasks at their own safe, albeit slower pace.
During the RMO/MCO, we expect each parcel will now reach a Malaysian address in around 10-14 days. If your parcel doesn't arrive after 30 days, we will give you a half-refund and if it still hasn't arrived after 40 days from date of purchase, we will refund you the full amount.
Stay home, stay safe.